Policies & Procedures

Client Information

  • For support call (414) 461-8726 or email This email address is being protected from spambots. You need JavaScript enabled to view it. any time, day or night.
  • Office hours are Monday – Friday 9:00 AM – 5:00 PM
  • Any service outside of normal business hours will be billed at an emergency hourly rate of $175/hr with a 1 hour minimum. Emergency service fees are not included in contracted amounts.
  • After hours our phone line will connect you with a rep, if one is available, or allow you to leave a message. All messages are sent immediately to a tech via text/email.
  • Datum Consulting promises that all calls during business hours will be answered by a live representative. After hours, all calls will be returned within 1 hour.
  • We also promise that all issues will be addressed within 1 hour and will be completed in a timely manner to reduce any down time that you may have.
  • Contracted Managed Service Clients are given priority service compared to No-Contract Time & Material Clients.
  • All invoices are emailed by the 10th of each month. Please be sure that that This email address is being protected from spambots. You need JavaScript enabled to view it. is added to the safe list in your email settings. 

 

Financial Policy
eff. 6/1/14

  • Invoices are typically sent out by the 10th of each month and are due upon receipt.
  • Emailed invoices will come from This email address is being protected from spambots. You need JavaScript enabled to view it.. Please add this to the safe list in your email settings.
  • All project work requires a deposit of 25-50% of quoted amount with balance due at time of completion.
  • All equipment over $200 must be paid in full prior to ordering.  No extension of credit will be permitted on high dollar hardware.
  • Eff. 6/1/14, we are now imposing a flat rate travel charge for all onsites. Travel charges are based off of one-way distance from our physical office.
    • 0-5 miles  = $0 travel charge
    • 5-25 miles  = $25 travel charge
    • 25+ miles = $50 travel charge
  • MSP clients have the option for including travel charges into their MSP contracts. Travel charges are included in MSP Gold contracts for up to two non-scheduled onsite visits per month.
  • Emergency-After Hours Services are billed at $175/hr with a 1hr minimum.
  • For your convenience, we can accept checks by mail or credit cards over the phone or in person, during an onsite visit. ACH and Online payments through our website will be coming soon.
  • All unpaid invoices over 30 days are subject to a 5% finance charge, if prior arrangements have not been made directly with the office manager.
  • Accounts over 60 days may encounter some service interruption, if payment arrangements are not made.
  • Any accounts over 90 days will be charged a delinquent account fee of $35, all services will be discontinued and the account may be turned over to a 3rd party collection agency at the discretion of Datum Consulting.
  • If an account is over 90 days and turned over to a collection agency, all charges must be paid in full and a deposit is then required to restore services. 

Areas covered Milwaukee, Brookfield, Delafield, Muskego,  New Berlin, Oconomowoc, Pewaukee, Waukesha, Cudahy, Franklin, Glendale, Greenfield, Oak Creek, St. Francis, South Milwaukee, Wauwatosa, West Allis, Milwaukee, Racine, Burlington, Fitchburg, Madison, Middleton, Monona, Stoughton, Sun Prairie, Verona, Edgerton, Beaver Dam, Fox Lake, Horicon, Juneau, Mayville, Waupun, Watertown, Hartford,

Web Statistics